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Your Terms with mdg188

We built these terms to show you exactly how your account works — what you can do when you deposit via DANA, OVO, GoPay or QRIS, how withdrawals…

Account security your wayClear withdrawal checksYour data, your control
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mdg188 Your Terms with mdg188
REACH OUR TEAM

How to Contact Us About Terms

We answer questions about your account terms through multiple channels, each staffed to help you understand your rights and verify changes to your agreement.

Live Chat Open our chat window in the lobby — available 09:00 to 22:00 Jakarta time…
Email Support Send us a message at [email protected] and we'll reply within 24 hours with answers…
Account Settings Review your accepted terms, payment method on file, and data preferences directly in your…
YOUR RIGHTS PROTECTED

How We Honour Your Terms Agreement

Our terms exist to protect both you and mdg188. We store your data securely, never share it without your consent, and give you full control over what we keep.

Data Encryption

All account data travels over HTTPS and is stored in encrypted databases. Your password is never visible to our team; login credentials are hashed and cannot be reversed.

No Third-Party Sale

We do not sell your name, email, phone or payment method to marketers or brokers. We may share anonymised play data with game studios only to improve game performance.

Withdrawal Verification

Every withdrawal triggers a two-step check: first we verify your identity matches your account file, then we confirm your destination payment method is registered to you.

Seven-Year Record

We retain your transaction history for seven years to resolve disputes and comply with financial regulations. After that period, data is securely deleted from our servers.

Account Closure

You can close your account anytime by emailing support or using the Account menu. We freeze all activity, confirm zero balance, and delete login credentials within five business days.

Update Your Info

Go to Settings > Personal Details to change your email, phone or registered address. Changes take effect immediately; we log all updates for audit purposes.

Answers to Your Common Terms Queries

New to mdg188 or need clarity on what our terms mean for your account? Here are the questions we hear most often and exactly what we do about each one.

Your account remains active and all funds stay in your wallet. We do not expire dormant accounts or charge inactivity fees. You can log back in anytime with your password. If you forget it, use the password reset link on the login page and we'll send a reset code to your registered email.

Yes. Go to Account Settings > Payment Methods and add a new DANA, OVO, GoPay or QRIS account. Your first withdrawal to a new method triggers identity verification again, but the process takes just a few minutes once you submit your details to live chat.

We ask you to confirm your name, date of birth and ID card number match our initial signup record. If you're withdrawing for the first time or adding a new payment method, send us a photo of your ID via email. We verify within two hours during business time, or next morning if you send it after 22:00.

Disputes on deposits or withdrawals are reviewed within seven business days. We check your wallet logs, payment partner records and any chat history you provide. If we find the transaction was processed correctly, we'll explain why in detail via email. If an error occurred, we reverse it and credit your account.

No — our terms hold you responsible for anyone who logs in with your credentials. We cannot reverse plays made under your account, even if someone else made them. Keep your password private and never share it. If you think someone else logged in, email support immediately with the date and time.

Access depends on local law where you play. You must be of legal age in your jurisdiction to open an account. We ask for your birth date at signup. If we discover you are underage, your account is closed and any funds are returned to your payment method within five business days.

We may update these terms when law changes or our services evolve. We announce material changes on your account dashboard and email you 14 days before they take effect. Continued use of your account after the notice period means you accept the new terms. You can always review the full current version here on this page.

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