What if I spot suspicious activity on my account?

Change your password immediately from Account Settings, then contact Live Chat or email support@mdg188.club. We'll review your transaction history within hours and lock any unauthorised sessions. File a report and we'll help you dispute any fraudulent withdrawals.

Reference

How we protect what you share with mdg188

Q: Can I download a copy of my personal data?

Yes. Email privacy@mdg188.club with your username and a photo of your ID. We'll send you a complete export of your account info, transaction history and device logs within 10 business days.

When you open an account with us, your payment details, deposit history and personal information stay encrypted and separated from public access.

Encrypted account accessNo data resalePayment partner isolation

Explore Lobby Read FAQ

What information we collect and why

mdg188 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Your account name, phone number and email address help us verify your identity and process your withdrawals correctly. When you deposit via DANA, OVO, GoPay or QRIS, those payment partners share only your transaction confirmation with us — never your full bank credentials. We store login

1
timestamps, game history and payout records to detect fraud, settle disputes and let you retrieve your own account activity inside the dashboard. This data stays on our servers for as long as your account remains active; deletion depends on local law.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY QUESTIONS

How to request data access or changes

SECURITY & COMPLIANCE

Where your information lives and how it moves

Payment Partner Walls

DANA, OVO, GoPay and QRIS never share your full banking details with mdg188. We receive only a transaction ID and confirmation. Your wallet credentials stay inside their own encrypted systems.

Withdrawal Verification

When you request a payout, we confirm your account ownership and cross-check your registered bank account number. This process takes 1–3 minutes on weekdays. Surabaya players see the same speed as Jakarta players.

Session & Cookie Data

We use cookies to keep you logged in and remember your lobby preferences. These expire after 30 days of inactivity. You can clear them anytime through your browser settings without losing account data.

Device Fingerprinting

We record your device type, OS and approximate location to spot unauthorised login attempts. If we detect a login from a new city or device, we send an alert to your registered email.

Data Retention Schedule

Transaction logs stay on file for 7 years to meet audit requirements. Personal identifiers (name, ID number) remain as long as your account is active. Closed accounts are fully anonymised after 2 years.

Third-Party Privacy Officer

Questions about how we use your data? Contact our privacy team at [email protected]. We don't share your information with marketing firms or data brokers, where local law permits.

Privacy questions asked most often

No. Those payment apps handle login security themselves. We receive only a transaction confirmation token, never your password or PIN. Your account credentials stay encrypted inside DANA, OVO, GoPay or QRIS servers.

Your personal details remain on file for 2 years to comply with local tax and dispute records. Game history and login timestamps are deleted immediately. If you request full anonymisation, we remove your name and contact details within 30 days.

We monitor login patterns, device changes and withdrawal requests. If your account logs in from a new location or device, we send a verification email and SMS. You can confirm it's you, or we'll lock the account until you contact support.

No. Your contact details are used only for account verification, withdrawal confirmations and security alerts. We don't rent or sell lists to third parties, where local law permits.

Yes. Email [email protected] with your username and a photo of your ID. We'll send you a complete export of your account info, transaction history and device logs within 10 business days.

No. Your lobby activity, bet history and payout records are private to your account. Only you and our support team can view them. Live table sessions are streamed to other players, but your account balance and personal details stay hidden.

Change your password immediately from Account Settings, then contact Live Chat or email [email protected]. We'll review your transaction history within hours and lock any unauthorised sessions. File a report and we'll help you dispute any fraudulent withdrawals.

How we protect what you share with mdg188

How to request data access or changes

Where your information lives and how it moves

Payment Partner Walls

Withdrawal Verification

Session & Cookie Data

Device Fingerprinting

Data Retention Schedule

Third-Party Privacy Officer

Privacy questions asked most often

01 Can mdg188 see my DANA, OVO or GoPay password?

02 What happens to my data if I close my account?

03 How do you detect fraud or account takeovers?

04 Do you sell or share my email and phone number?

05 Can I download a copy of my personal data?

06 Are my game history and bets visible to other players?

07 What if I spot suspicious activity on my account?

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